p7pp Privacy Policy
We are committed to protecting your personal information. This policy clearly explains how we collect, use, and store data.
Introduction and Scope
1 General Overview
p7pp (referred to hereinafter as "we", "our", or "the Platform") operates a safe and reliable platform for online gaming players in Bangladesh. This Privacy Policy ("Policy") applies to the p7pp website https://p7pp.cam and all services provided under it.
This policy will inform you about what types of data we collect, how that data is used, when it may be shared with third parties, and what steps we take to protect your information. By using p7pp's services, you are considered to have agreed to the terms of this Privacy Policy.
2 Age Restriction
p7pp's services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered, we will immediately close that account and delete the associated data.
What Information We Collect
2.1 Registration and Account Information
When you create an account on p7pp, we may collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID or passport number (for identity verification)
- Preferred language and currency
2.2 Financial and Transaction Information
To ensure secure financial transactions, we collect:
- Mobile banking number — bKash, Nagad, or Rocket
- Deposit and withdrawal history
- Transaction time, amount, and method
- Balance and bonus records
We never collect your full bank PIN or mobile banking password.
2.3 Technical and Usage Information
When you use our platform, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Page view history and session duration
- Click patterns and navigation data
- Data collected from cookies and similar tracking technologies
2.4 Communication and Support Information
When you contact our support team — via live chat or email — a record of that conversation is saved. This may include the subject of your inquiry, complaints, and feedback.
Purpose of Data Use
Your information is used only for specific purposes
p7pp does not sell your personal information to any third party. Data is processed only on the legal grounds described below.
3.1 Service Delivery and Account Management
Data is used to complete your registration, verify your account, process transactions, and deliver gaming services without interruption. This also includes activating bonuses, processing deposits and withdrawals, and ensuring account security.
3.2 Identity Verification and Fraud Prevention
We use your identity-related information to complete the verification processes needed to prevent financial crime, fraud, and money laundering. Detecting multiple accounts and preventing bonus abuse are also part of this purpose.
3.3 Customer Support and Communication
Data is used to answer your questions, resolve technical issues, and send important notifications about your account. This information is also necessary for the support team to provide 24/7 service in Bengali.
3.4 Responsible Gaming
We monitor gaming behavior to ensure player safety. If a concerning pattern is observed in a player's gaming habits, we may inform them about responsible gaming tools. Visit our Responsible Gaming page for more details.
3.5 Service Improvement and Analytics
Aggregated and anonymized data is analyzed to improve our platform's performance, develop new features, and enhance the user experience.
Sharing Information with Third Parties
4.1 Service Providers
We work with certain trusted service providers who perform specific tasks on our behalf. These include payment processing (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. Only the necessary information is shared with these providers, and they are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
We may be required to disclose your information in response to a court order, government directive, or legal process. We may also need to provide necessary information to agencies involved in financial crime investigations.
4.3 Business Transfers
If p7pp's business is merged, acquired, or restructured in the future, user data may be transferred as part of those business assets. We will notify you before any such change takes place.
4.4 Not Sold
p7pp never sells your personal information to marketing companies, data brokers, or any other third party. Our business model does not depend on selling user data.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files that our website stores on your device. They help us remember your preferences, keep your login session active, and improve the website's performance.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly — these cannot be disabled
- Functional cookies: Remember your language and preferences
- Analytics cookies: Collect website usage statistics
5.2 Managing Cookies
You can control cookies from your browser settings. However, please note that disabling essential cookies may prevent some features of our platform from working properly.
Data Security Measures
6.1 Encryption
Our platform uses industry-standard SSL/TLS encryption. All data transmitted between your browser and our servers is encrypted and cannot be read by any outside party.
6.2 Access Controls
Access to your data is restricted to specific staff members who require it for their work. Each staff member's access is logged and regularly audited.
6.3 Secure Infrastructure
Our servers and databases are housed in secure data centers. Regular security audits and updates ensure the highest level of protection.
6.4 Password Protection
User passwords are never stored in plain form. They are secured using strong cryptographic hashing methods, which means no staff member can read them either.
6.5 Response to Security Breaches
If a security breach occurs that may affect your information, we will notify you as quickly as possible in accordance with applicable law. The nature of the breach, its impact, and the steps we have taken will be clearly communicated.
Data Retention Period
7 How Long Your Information Is Kept
We retain your information only for as long as it is necessary or legally required. The general policy is:
- Data from active accounts is retained until the account is closed
- Transaction records are retained for a specified period in accordance with financial regulations
- After an account is closed, the minimum necessary data is kept to meet legal obligations
- If consent for marketing communications is withdrawn, the relevant data is deleted immediately
If you have questions about specific retention periods, please contact us.
Your Data Rights
8.1 Right of Access
You have the right to know what information we hold about you. Following a written request, we will inform you within the designated timeframe.
8.2 Right to Rectification
If any of your information is inaccurate, you may request that it be corrected. Many details can be updated directly from your profile.
8.3 Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some data must be retained for a specified period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted. If the request is valid, we will retain the data for storage purposes only.
8.5 Right to Data Portability
You may request to receive the information we hold about you in a structured, commonly used format.
8.6 Right to Object
You may object to direct marketing or certain types of processing. After an objection is raised, we will stop using the data for that specific purpose.
8.7 How to Exercise Your Rights
To exercise any of the above rights, please contact us via live chat or email. After receiving your request, we will respond as quickly as possible and within the legally required timeframe. To verify the validity of a request, we may ask for additional information to confirm your identity.
Data Transfers and Updates
9.1 International Data Transfers
p7pp may use technology services located in various countries around the world. In such cases, your data may be transferred outside Bangladesh. Appropriate safeguards are always ensured for such transfers, and the responsibilities of third parties are established through contractual agreements.
9.2 Changes to This Policy
This Privacy Policy may be updated in line with changes to our services, legal requirements, or business operations. For significant changes, we will notify you via an in-account notification or by email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision.
9.3 Dispute Resolution
For any dispute or complaint related to this privacy policy, please contact us directly in the first instance. We will try to resolve the issue through discussion. Detailed dispute resolution procedures are described on our Terms & Conditions page.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the methods below. Our privacy team is ready to respond to your request promptly.
Contact Methods
10.1 Related Policies
Alongside this privacy policy, the following pages may also be relevant to you:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe gaming habits and tools
- FAQ — Answers to common questions
- About Us — Learn more about p7pp